General Questions

HeavenBorn is a premium clothing brand specializing in custom tailor-made pants, shirts, and suits designed for a perfect fit and timeless style.

We are based in Agra, India and provide high-quality, custom-tailored clothing to customers worldwide.

Currently, we operate online and through appointments. However, we may introduce physical stores or pop-up experiences in the future.

Ordering & Customization

You can place an order through our website by selecting your preferred fabric, design, and custom measurements.

Yes! We offer full customization, including fabric, fit, buttons, collars, cuffs, lapels, and more.

You can either provide your measurements manually using our online guide or book a consultation for assistance.

Our focus is on custom fits, but we also offer standard sizes for those who prefer them.

Yes, we offer fabric swatches so you can feel the material before making a decision.

Shipping & Delivery

Yes, we ship worldwide. Shipping costs and delivery times may vary based on location.

Typically, it takes 1 weeks to tailor and deliver your order, depending on your location and customization level.

Yes, once your order is shipped, you will receive a tracking number via email.

Our focus is on custom fits, but we also offer standard sizes for those who prefer them.

Yes, we offer expedited shipping at an additional cost.

Returns & Alterations

We offer Free Alterations for minor adjustments. If major changes are required, we will work with you for the best possible solution.

Since each piece is custom-made, we do not offer returns. However, we ensure a perfect fit through adjustments if needed.

We assure that the product we ship is at it’s Top-Notch quality. Still if you face any issue, please contact our support team within 48 hours of receiving your order.

Payments & Discounts

We accept COD, Credit/debit cards, UPI, and bank transfers.

Yes, we provide special pricing for bulk and corporate orders. Contact us for details.

Yes, we’ll start offering referral rewards and a loyalty program for our valued customers in the near coming future.

Care & Maintenance

Follow the care instructions provided with each item. Generally, dry cleaning is recommended for suits, while shirts and pants can be machine or hand-washed based on fabric type.

No, we do not offer garment repair services at HeavenBorn.

Support & Contact

You can reach us via email, WhatsApp, Contact Us page or Phone Number provided on our website.