Returns & Exchange

At HeavenBorn, we are committed to delivering premium-quality men's garments. If for any reason you are not completely satisfied with your purchase, we offer a simple return and exchange process.

1. 7-Day Return Policy

Customers can request a return within 7 days of receiving the product.

To be eligible for a return, the product must:

Be unused and unworn
Be in original condition
Include all original packaging and tags

Once we receive the returned product and verify that it is in the same good condition as it was sent, the refund amount will be credited to the customer's bank account.

2. Exchange Policy

If you wish to exchange a product due to size issues, defects, or receiving the wrong item, you may request an exchange within 7 days of delivery.

The exchanged item will be shipped after we receive and inspect the returned product.

3. Return Process

To initiate a return or exchange:

Contact our support team through our website or email.
Provide your order number and reason for return/exchange.
Our team will guide you through the return process.

Once the return is approved, you will receive instructions for sending the product back.

4. Refund Process

After we receive the returned product and confirm that it meets our return conditions, the refund will be processed to the customer's bank account.

Refund processing times may vary depending on banking procedures.

5. Non-Returnable Items

The following items may not be eligible for return:

Products that have been used, washed, or damaged by the customer
Items returned without original packaging or tags
Products returned after the 7-day return period

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately. Our team will arrange a replacement or refund as quickly as possible.