Shipping & Delivery

At HeavenBorn, we aim to deliver your order quickly, safely, and efficiently. Please review our shipping and delivery policy below.

1. Order Processing

All orders are processed within 1–2 business days after confirmation. Once your order is processed, it will be shipped through our trusted delivery partners.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Delivery times may vary depending on your location.

Estimated delivery time:

Metro Cities: 3–5 business days
Other Locations: 4–7 business days

Please note that delivery timelines may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before completing your order.

From time to time, HeavenBorn may offer free shipping promotions on selected orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message or email with tracking details so you can monitor the delivery status of your package.

5. Delivery Address

Please ensure that your shipping address and contact details are accurate at the time of placing the order. HeavenBorn will not be responsible for delays or failed deliveries due to incorrect address information.

6. Delivery Issues

If you experience any issues with delivery or have not received your order within the estimated delivery time, please contact our customer support team. We will be happy to assist you.